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The Top 10 Industry Leaders You Need to Pay Attention to in 2020



BALTIMORE, MD / ACCESSWIRE / July 10, 2020 / The year 2020 has been full of a lot of surprises. From the pandemic to the downward trend of the global economy, it is as though all we receive is negative news.

Although it might seem like there’s no positive news in the world today, there are numerous entrepreneurs out there who continue to perform significant and motivational work.

This month, we put together a list of entrepreneurs from diverse industries, and we discuss their achievements so far in their respective industries. They were also keen to share advice for entrepreneurs struggling during this period. Let’s have a look:

Tony Delgado

Instagram: disruptceo

Tony Delgado is a multimillionaire tech entrepreneur who has started multiple online and software-based businesses. He has also helped thousands of individuals create their first profitable business, with his online courses, conferences, and consulting programs, all from the comfort of his home in San Juan, Puerto Rico.

Tony is an internet personality who is mostly known for his work in Puerto Rico’s Entrepreneur & Startup ecosystem. He is also a TEDx Keynote Speaker and the mastermind behind many of the most successful brands.

Apart from all of these, Tony founded Disrupt Puerto Rico, an annual conference series focused on technology, innovation, and entrepreneurship. He has collaborated with influencers like Tai Lopez, Grant Cardone, Gerard Adams, John Mallot, John Lee Dumas, Jason Capital, and Charlie Rocket and worked with brands like Armani, IBM, Google, Steve Madden, Marvel Comics, Whole Foods, LG and K-Swiss.

Recently, Tony hosted a live webinar with comedian George Lopez to launch Wall Street University: a program that helps anyone make money in the stock market!

Advice for entrepreneurs struggling during this pandemic:

“Keep moving forward. This is the best opportunity in the world to get ahead of your competition. While others are retracting you must expand! “

Patrick Duong

Instagram: patrickduong

Patrick Duong is a dynamic, results-oriented entrepreneur with a unique blend of experience in both investments and the health and wellness space. His career has taken him from being a senior executive with the largest health club in the world to being the Chief Executive Officer at Talent Evaluation Group, running a single-family office.

Patrick is also a keynote speaker and serves as a business strategist to shareholders, hedge funds, venture capitalists, private equity firms, and private credit strategies on strategy, operations, risk management, compliance, and marketing

Things haven’t always been this smooth for Patrick. In 2016, he experienced a huge failure which almost resulted in a death sentence, but he didn’t let it hold him back. In hindsight, that was the biggest and most beneficial lesson in his life.

Recently, Patrick’s firm added a few investors from private equity firms, venture capitalists, athletes, artists, and even a few celebrities. Although the health and wellness industry has been heavily affected by Covid-19, Patrick believes investors with deeper pockets will create more stability within the industry.

Also one of his start-ups has already received the funding that it needs to scale and they are excited to fully launch different product lines ranging from supplements, apparel, fitness apps, and over fifty CDB products all under his umbrella.

Advice For Businesses During This Pandemic:

Patrick’s Advice for businesses during this period is simple, Don’t Survive, Thrive. ⁣

“Innovation has always thrived in hard times. Desperation forces people to question the status quo. In good times, people may be less inclined to rock the boat, but when investors and customers are bolting for the doors, you have no choice. That’s probably why some of the world’s great companies were founded during recessions, businesses such as General Electric, IBM, Disney, Microsoft, and Adobe.⁣

⁣One of the world’s most successful innovators, Apple, wasn’t founded during a recession, however, the same principle applies. When Steve Jobs returned to take the reins in 1997, Apple was facing a crisis: too many products, too little focus, not enough revenue. What saved the day? Steve Jobs shaved Apple’s product lines by 70 percent.

⁣⁣The main reason many companies fail is lack of focus. They start off doing one thing well, and then get attracted to – or distracted by – other opportunities. This is called the shiny object syndrome. Some may be successful, others not.

To stay true to your strategic core, you could do worse than look at the process of strategic turnarounds. Once a company has accepted that it has lost its way, a successful turnaround requires an extraordinary commitment to self-analysis, questioning, reflection, and day-to-day change.

It takes courage to admit that your company needs to reverse course. But successful turnarounds require everyone involved facing the brutal truth. Recession is Opportunity⁣.” – Patrick.

Patrick’s Collage Photo Credit: Johnathan Nguyen.

Justin Saunders

Instagram: justinjaysaunders

Justin Saunders is an entrepreneur and the founder of New Age Media; an advertising agency that specializes in the pain management industry. He also is the founder of Agency on Autopilot, which helps agency owners scale their business.

Over the years, Justin has coached over 200+ entrepreneurs on running advertising agencies and has helped dozens of people become financially independent via Facebook ad management for local businesses.

Right now his agency is completely automated and he only spends about 5 hours a week maintaining it. This has given him enough time to focus on his real passion, teaching.

This is why he has shifted his focus to his education program called Agency on Autopilot. With this, Justin has taught quite a number of people how to build an automated advertising agency that yields $10,000+ monthly. This, in turn, brings financial freedom to his students.

Advice for entrepreneurs struggling during this pandemic:

“If you’re not making a living online yet, it’s important that you start making moves. Everything that’s happened in the last quarter has proven that you need to be online to be relevant.

We live in a digital world and you need to get your brand out there for everyone to see online. It’s the digital age, so why not take advantage of it!”

Landon Murie

Instagram: Landomania

Landon Murie is a dynamic entrepreneur and the founder of Goodjuju, a marketing and SEO agency that helps property management companies get more online exposure.

This niche focus allows his firm to be really good and specific about how they get results. Apart from this, they also design stunning websites, optimize local SEO, and handle reputation management for property managers. Years ago, Landon started a property management company with his father and in order to grow their firm, he got into marketing and SEO.

Landon got obsessed with both concepts and became an expert. And of course, these came with a lot of benefits; more clients came through their doors, an enhanced digital footprint, and also improved SEO.

But with their unprecedented rate of growth, he realized later on that he couldn’t manage the company anymore and things got out of hand. Eventually, his property management firm shut down.

Although things didn’t work out with his property management firm, Landon decided to combine his experiences from his failed business and his expertise in digital marketing to form a new firm that caters only to the marketing needs of property managers around the world. Thus, Goodjuju was formed in 2018, and has been growing faster than ever in 2020! So far, Landon’s company has helped several dozen firms achieve success and growth with their digital marketing campaigns.

Advice for entrepreneurs struggling during the pandemic:

“Right now, I think every entrepreneur should embrace the new normal. A lot of things have changed and the way we operate as business owners have taken a turn, for some it might be the start of a new era and others the end of something great.

You shouldn’t let the struggle around you dictate how you’ll come out in the end. You likely have a lot of extra time right now, so use that to your advantage by learning more, focusing more, and getting ahead while others are making excuses!”

Jackie Zuk

Instagram: jackiezuk

Jackie Zuk(JZ) is an entrepreneur who helps clients get “on the scene” where it matters. She has amassed hundreds of thousands of social media connections and loyal followers all looking for the latest trends, fashion, inspiring products, and cutting edge business ventures.

Originally from New York, Jackie relocated to Boston in 2014 and has been blazing a trail ever since. Now Based in Everett, MA, she is the CEO of NEXTonSCENE Media LLC, Editor in Chief of NEXTonSCENE® magazine, podcast broadcaster for “NEXTonSCENE® with JZ”, and a producer of high-quality promotional events and PR campaigns.

Although Jackie has been able to achieve a lot these last few years, it’s not always been rosy. 6 years ago, when Jackie moved to Boston From New York, she didn’t know anyone other than her husband. This made it difficult for her to build a lot of connections.

Within the space of 6 years, Jackie has been able to launch her podcast and grow it to 500,000 listens to date, build a full multifaceted digital marketing & media agency, create widely acclaimed fashion shows and trade shows and helped thousands of people across the world achieve success.

Right now, the world is going through a lot of changes due to the pandemic and recent unrest. Due to this, Jackie came to the decision to reschedule her annual fashion show as it wouldn’t have much of an impact hence the rules & regulations placed to combat the COVID-19 pandemic.

But this hasn’t stopped her digital marketing agency from growing, now more than ever a lot of businesses have called on her to help revive their brand through Expert digital marketing campaigns.

Jacob Joseph

Instagram: Jjaythebeardedbarber

Jacob Joseph aspired to become a barber after graduating from college. He pursued this dream until it became a reality. And today, he is known as “Jjaythebeardedbarber” on social media.

For the last three years, Jacob has given his clients premium experience each time they sit on the chair for a makeover. Each haircut gives them a confidence boost unlike no other they’ve experienced before, giving them the drive to go on and pursue their goals with a fresh look.

After Jacob accomplished his dreams of becoming a barber, he was able to grow his Instagram account from less than a thousand followers to a whopping hundred thousand followers. Also, he’s been blessed to be able to be working with one of the top clipper companies in the industry, Gammaplusna.

In Jacob’s pursuit of dominating the haircutting industry, he recently came out with his own razors which have helped soar to the summit of the haircutting industry.

Also, he is working on creating a brand/product line soon. To stay in the loop, be sure to follow him on all his social media accounts. You’ll be thrilled!

Advice for entrepreneurs experiencing struggle during the pandemic:

“The best advice I can give businesses is to use the downtime we have because of Covid-19 to learn some new skills. It could be social media, video editing, interpersonal skills, or expanding client services.

Focus on skills that will benefit you as an individual and enhance your client’s experience. Structure a game plan for what you are going to be doing after this is all over. Consume knowledge by reading books and seeing what others did during similar situations.

Take advantage of all the grants, loans, and money that are being offered to help businesses during this time. And most importantly, stay positive and continue to work towards your goals.”

Narley Karikari

Instagram: narleyk

Narley Karikari is Board Certified Life & Mindset Coach who specializes in hypnotherapy & neuro-linguistic programming.

She assists seasoned female entrepreneurs in uncovering & releasing the subconscious blocks that create procrastination & self-sabotage in their life, so they can gain more clarity, confidence & sales online! She’s able to achieve such feats using her D.R.E.A.M Method guaranteed!

The female entrepreneurs she serves are breaking through income ceilings, visibility blocks when it comes to speaking on camera and gaining massive confidence to launch their services and products consistently online.

Her practice is focused on solving the root cause of self-sabotaging tendencies, imposter syndrome, and the deeper fears women experience when desiring to expand their comfort zone and grow their business. Narley K Coaching is 100% online and offers international service, with all coaching sessions taking place on Zoom.

Narley prides herself with the growing impact her platform has been experiencing. She coaches clients situated in Continents like Australia and Europe from her home base in Toronto, Canada. This motivates her to serve more women and stay consistent.

Narley is currently offering an amazing 6-week transformational program for new or seasoned female entrepreneurs who are tired of sabotaging their goals, hiding their gifts, and leaving money on the internet table. It’s called “Frustrated 2 Flourishing – 6 Weeks to Clarity, Confidence & Cashflow”

Doors open July 22nd and anyone interested can follow her on the social media platform Instagram at narleyk – closely to learn more about this program that will give them the tools, techniques, and psychology-based strategies to remove limiting beliefs, overcome imposter syndrome and master their money mindset!

Outside of this program, she also offers single sessions, and a 3-month program for long term support: [email protected]

Advice for businesses experiencing problems during this pandemic:

“My most important piece of advice to other entrepreneurs is to set an intention every day to be more courageous than the day before, to set goals that excite you and to reprogram their subconscious mind sooner than later, so they aren’t working from out-dated thought patterns and beliefs.

My wish for everyone I meet is for them to understand how powerful they truly are, and that everything is available for them, 100% of the time! All we must do is decide that it is.

Always remember, you make a difference in the world through your business so don’t give up!”

Zoey Bullock

Instagram: bettychronix

Zoey Bullock is an expert energy healer, spiritual mentor, and plant medicine advocate. Her experience with her first spiritual awakening gave her a purpose and this was to heal people and help them embrace their true gifts.

Over the years, her personal healing journey inspired her business expansion from e-learning consulting for healers to becoming a healer herself.

Today, Zoey’s personal brand has given her a voice to create meaningful change in the world. She has successfully learned how to heal from trauma and help others decode their own transformations amongst other accomplishments.

She now offers virtual cosmic healing sessions where she incorporates energy healing and divine intelligence channeling to help her clients understand their soul purpose and master their energetic codes.

Advice for entrepreneurs experiencing struggle during the pandemic:

“Don’t be afraid to explore new ideas, especially if you are feeling called to make an impact. Your business should be an extension of who you truly are, where this is an incredibly healing time for us to do the inner work and understand our true gifts.

The world is shifting constantly, where we have the opportunity to innovate, even if that means starting from ground zero. Be willing to strive through the discomfort, and trust your internal guidance to lead the way!”

Alec Martin

Instagram: astylealive

Alec Martin (Astyle Alive) is a self-made successful entrepreneur. Over the course of the last 10+ years, Alec has founded and owned, 6 businesses. His current business ventures include Real Estate, Credit Repair, and a new endeavor Tranquil Store, an e-commerce CBD business.

Alec has focused his growth on overcoming the stress and anxieties that come with being a business owner. He focuses his efforts on ensuring that each business is a stepping stone for his family and his legacy. Alec started his entrepreneur journey at the age of 18 and has grown with each business. He enjoys helping others in their journey and sharing his successes with others.

In a recent interview, Alec stated that his greatest business accomplishment is putting his best foot forward, not looking back and fighting his best fight through every hurdle and obstacle that I have faced.

Alec has met every endeavor with determination, dedication, and bravery, with a giving and helping backing. While standing tall and achieving a remarkable journey over the last decade, it hasn’t always been a smooth road.

The road to success is filled with blood, sweat, and tears, along with a lot of overthinking, falling, and learning. Despite all Alec continues to put God first each day and in every situation. His family remains to be the constant motivation and inspiration behind the man.

Over the course of the last few months, Alec has been working on launching a premium CBD brand. The good news is that preparations are finally over and the brand will be launching next week. The brand is known as Tranquil Store; a premium website and brand that specializes in CBD products focusing on athletes, fitness professionals, outdoor adventurers, and celebrities.

Tranquil Store is currently looking for premium brand ambassadors as well as influencers who would be a good fit for a partnership. You can sign up to be notified when the store opens at Everyone involved is excited about this new brand coming to the CBD industry and the impact it will make on the lives of many.

Advice for entrepreneurs struggling during this pandemic:

“The best piece of advice Alec can give to anyone now is that not everyone has your best interest, time waits for no-one and failure is not an option.

Yes, you might fall several times during this period, but that doesn’t mean it’s the end of the road. Fall seven times and get back up 8.”

Billy Alvaro

Instagram: unstoppableba

Billy Alvaro is the president of Max Returns Real estate investment, A coach at Flip Masters, and the host of “Real Estate Investing Radio” on 103.9 FM. Billy has vast experience within the lending and real estate investing industries.

He is a serial entrepreneur, visionary, and practitioner of the law of Increase. Billy has started and built multiple organizations with a combined 1.3 BILLION dollars worth of volume on an annualized basis.

His firms have been involved with over 11,700 real estate transactions and he has been awarded businessman of the year by the Columbia Association -136th fastest growing privately held company in America by INC 500 and Top 40 Business Person Under the Age of 40 by Long Island Business News.

His passion in life is to make deals happen and to coach and mentor entrepreneurs and real estate investors on how to do the same.

Right now his firm is expanding its reach into new geographic markets including the southeast and Midwest. They are also entering larger apartment acquisitions to hold in our portfolio.

Advice for businesses experiencing struggles during the Pandemic:

“It’s a little late to comment on what you should have done – as we are 4 months in but cost-cutting was the number 1 thing I did for me firm. We chopped 72k a month in expenses.

The second thing was adapting to the new way of doing business – we closed our physical locations and went 100% virtual. It’s a little late, but it’s better late than never.”


Company: DigitalEliteMedia
Contact Person: Samuel Sope
Location: Baltimore, MD
Email Address: [email protected]

SOURCE: Naijablogguy

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These Are Top Consumer Complaints, NY AG Says



Attorney General Letitia James highlighted some of the top scams New Yorkers are facing to kick off National Consumer Protection Week.

Citing the COVID-19 pandemic, James said that Internet-related and price gouging scams were the greatest threat to consumers, with thousands of complaints levied to her office during 2020.

The top 10 consumer complaints in 2020, according to James’ office:

  • Internet-Related (internet services and service providers, data privacy and security, digital media, data breaches, frauds through internet manipulation): 9,832 complaints;
  • COVID-19 Price Gouging (online and brick and mortar gouging of prices for items such as hand sanitizer, masks, gloves, bathroom tissue, food): 7,701 complaints;
  • Landlord/Tenant Disputes (security deposit releases, tenant-harassment): 2,752 complaints;
  • Health Clubs (continuous charging of fees while clubs were closed, inability to cancel memberships, refunds not provided, no response from clubs): 2,621 complaints;
  • Automobile (sales, service, financing, repairs): 2,561 complaints;
  • Consumer Services (security systems, tech repairs, immigration services, employment training): 2,512 complaints;
  • Retail Sales (any sale of goods: food, clothing, rent-to-own, online orders): 1,609 complaints;
  • Credit (debt collection, credit card billing, debt settlement and debt relief, payday loans, credit repair, credit reporting agencies, identity theft): 1,436 complaints;
  • Utilities (wireless and residential phones, energy servicers and suppliers, cable and satellite): 1,378 complaints;
  • Travel (inability to cancel or lack of refunds for cancellations required by COVID-19 travel restrictions): 1,251 complaints.

James also cautioned about new COVID-19 vaccine scams, fake vaccine cards, and purported cures to the vaccine, which are phony. Puppy scams have also been on the rise in the past 12 months, according to the Attorney General. 

“The havoc unleashed by the COVID-19 pandemic, in addition to the numerous other ways consumers were defrauded in 2020, sadly resulted in my office receiving a record number of consumer fraud complaints in 2020,” James said. “Consumers who have helped identify and report issues to our office have been invaluable partners in our efforts to stop deceptive scams and will continue to be vital partners going forward. 

“I urge all New Yorkers to follow these tips to minimize the risk of falling victim to fraud, but, when fraud does occur, my office will continue to fight to protect New York consumers.”

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Michigan’s Top Ten List of Consumer Complaints for 2020



From the Office of Michigan’s Attorney General

To celebrate the importance of National Consumer Protection Week and to help people make informed decisions about how to safely spend their money, Michigan Attorney General Dana Nessel today announced Michigan‘s Top 10 Consumer Complaints for 2020. Last year, the Michigan Department of Attorney General received and processed nearly 24,000 consumer complaints.

“Each year, my office tracks consumer complaints to ensure that we’re keeping Michiganders informed on crucial details to protect their wallets,” said Nessel. “A common thread every year is the framework bad actors continue to use, which always includes: a sense of urgency, untraceable payment methods, and an offer too good to be true. The Department of Attorney General is committed to being your connection to consumer protection and I encourage everyone to take advantage of the wealth of resources we have to offer during National Consumer Protection Week and beyond.”

The object of any scam is to steal money or obtain personal information by convincing a victim of the need to part with it. Scammers prey on anyone and use clever tactics to convince their victims to hand over money or personal information through deceit, coercion, intimidation, fear and empty promises. These tactics coupled with a sense of urgency put pressure on the victim to make an immediate decision.

More information on scams can be found online at the Attorney General Consumer Alert page. The Federal Trade Commission (FTC) also has a listing of individual scams with great tips on prevention.

Michigan’s Top 10 Consumer Complaint Categories of 2020:

Nessel’s Top 10 list is compiled by analyzing all complaints filed with the Attorney General’s Consumer Protection Team. Thanks to the hard work of the Consumer Protection Team, the Attorney General’s office was able to recover $517,864.10 in consumer refunds, forgiven debt and other recoveries.

Robocalls (5,516 complaints). As a new category in the top 10, it includes illegal robocalls, telephone solicitations and telemarketing. With the launch of Michigan’s Robocall Crackdown Team in late 2019, Michigan is now recognized as a leader in combatting illegal robocalls. In 2020, Attorney General Nessel joined six other states in filing a major lawsuit against a pair of Texas businesses accused of blasting out billions of illegal robocalls. Rising Eagle Capital Group LLC and JSquared Telecom LLC are both believed to be responsible for more than 42 million illegal robocalls to Michigan residents over a five-month period in 2019 alone.

Price-gouging (4,522 complaints). This is the first time that price-gouging has made the top 10 list. Most consumers reported significant price increases on items such as face masks, gloves, toiletries, food and other items during the COVID-19 outbreak. In 2020, the Attorney General’s office took action against many businesses and individuals seeking to profit from consumer panic during the pandemic.

Retail (2,433 complaints). Retail complaints include purchases that involved late deliveries or products that were never delivered. Other complaints include the purchases of appliances, furniture and other items that were defective or did not work as advertised.

Telecommunications, Cable, and Satellite TV (1,880 complaints). This category includes complaints against wireless communications, cable and satellite TV services with most of the reports being billing and service issues. (NOTE: This category does not include robocalls, which has its own category.)

Internet (1,275 complaints). A significant number of these complaints involve online purchases, as well as computer communications and technology, and internet service providers.

Personal Service Providers (953 complaints). This category covers dating services, beauty companies, fitness facilities, spas, home security and tax preparation services.

Credit and Financial Concerns (880 complaints). This category covers a variety of areas including debt collection and reporting, credit repair, payday lending and mortgage brokering. In 2020, the department settled a lawsuit against tribal officials associated with an online tribal lender that resulted in the lender discontinuing its services to Michigan residents and collecting only outstanding principal amount on remaining active accounts.

Landlord/Tenant (786 complaints). This category involves disputes between renters and apartment owners or property management companies, mobile home parks and site operators, as well as condominium associations. Most complaints report on living conditions and contract disputes.

Motor Vehicle and Automobile (670 complaints). Complaints against used car dealers continue to top this category, followed by auto repair shops, new car dealers and passenger car rentals. This category involves issues from shoddy repair work to service issues.

Travel (547 complaints). This category includes complaints against travel agents, travel clubs, time-shares and time-share exit companies.

“In a year that was unprecedented in many ways, I want to thank our Consumer Protection Team for their resilience and dedication to ensuring that every complaint was addressed,” said Nessel.

Throughout National Consumer Protection Week and the entire month of March, consumers can follow along on the Department’s Facebook, Twitter and Instagram pages for daily consumer protection information.

Your connection to consumer protection is just a click or phone call away. Consumer complaints can be filed online at the Attorney General’s website, or by calling 877-765-8388.

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Division of Consumer Affairs Releases Top Ten 2020 Consumer Complaint Categories



Tuesday, March 02, 2021 | 11:27am

Nashville- The Tennessee Attorney General’s Office Division of Consumer Affairs (DCA) announced the top ten complaint categories for 2020.

DCA received a total of 4,053 complaints in 2020 and recovered both services and funds for Tennessee by working with consumers and businesses. Overall, the number of consumer complaints decreased slightly in 2020 compared to 2019 when 4,250 complaints were reviewed by Consumer Affairs. The Division’s staff works to quickly route complaints so that appropriate action can be taken in cases where deceptive business practices, frauds or scams are identified.

2020 Top Ten Complaint Categories:

  1. Home Improvements, Home Repair, Home Warranties: 497 complaints
    Home warranties, as well as hiring a contractor for services to repair or improve the quality of your home. The most common complaints involve quality of work, incomplete work after receiving payment, and structural damage caused by employed individuals or businesses. Many of these complaints are referred to the Tennessee Board for Licensing Contractors.
  2. Price Gouging: 343 complaints
    Complaints alleging unreasonable price increases on essential items such as groceries and medical supplies. Price increases are generally considered by evaluating several factors including the pre-existing price agreements and increases in cost by suppliers.
  3. Personal/Professional Services: 329 complaints
    Services offered by professionals working in the State of Tennessee, including hair stylists, massage therapists, locksmiths, exterminators, photographers, surveyors, and others. Common complaints include the quality of service, charges for service not received, and problems redeeming gift certificates for services offered. Complaints in this category are sometimes referred to the TN Department of Commerce & Insurance’s Division of Regulatory Boards and the TN Board of Professional Responsibility.
  4. Landlord/Tenant: 289 complaints
    The most common complaints relate to security deposits and the conditions of the rental property. These complaints are commonly referred to city and county building codes enforcement and the State Fire Marshal’s Office.
  5. Internet Sales: 281 complaints
    Consumer dissatisfaction with items or services purchased online. Common complaints include issues with refunds and returns, or the product or service not being provided after payment. Often, the product or service was solicited via email or social media advertisements. The Division of Consumer Affairs works to mediate these complaints.
  6. Motor Vehicle- Used Sales & Advertising: 266 complaints
    Consumer dissatisfaction with the purchase of used vehicles. Disputes over the vehicle’s condition and deception regarding the sale, advertising, and titling are the most common complaints. Consumer Affairs works closely with the TN Motor Vehicle Commission in this category. In addition, these complaints may be referred to the National Highway Traffic Safety Administration (NHTSA) and the TN Department of Revenue.
  7. Heath Services & Products: 228 complaints
    Complaints include inaccurate billing and misquoting services. The Division may mediate complaints or refer appropriate complaints to the TN Department of Health.
  8. Debtor/Creditor: 225 complaints
    This category includes matters related to debt collection companies, payday loans, credit repair companies, and check-cashing services. Consumers report harassing phone calls or billing issues. These complaints are often referred to the TN Department of Financial Institutions and the TN Department of Commerce & Insurance’s Regulatory Boards Division.
  9. Timeshare/Vacation Clubs: 223 complaints
    Complaints related to the purchase of property under a timesharing agreement and the sale of these agreements. The most common complaints report high-pressure sales tactics, misrepresentation of the contract, and resale scams. The Division will often refer these complaints to the TN Real Estate Commission and the TN Board of Professional Responsibility.
  10.  Travel: 183 complaints
    This category includes consumer disputes involving travel-related issues such as hotel or rental cabin stays. Many complaints involved requests for refunds because of COVID-19.

For more consumer resources, or to file a complaint, visit the DCA website at or contact us at 800-342-8385 or [email protected]


#21-08:  Division of Consumer Affairs Releases Top Ten 2020 Consumer Complaint Categories

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