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Taylor Pride considered a viable job opportunity in her distressed Dallas neighborhood “too good to be true.”

It did not make sense to her that a company would set up a call center in the nearly desolate former Red Bird Mall (now Southwest Center Mall), and employ 500 residents from the community.

Pride, 26 and a mother of four, said she was skeptical of a company coming to an area that had been written off and labeled as having “no future.” But, she said, Chime Solutions paid a respectable wage and “took off the gloves, dug down in the dirt and said, ‘Hey, we’re going to pull y’all out of this.’”

“They could have gone anywhere with their business,” she said. “But they came here because these are the people who need the most help.”

Pride, who was hired by the company, is one of several that crystalize the ideals of Chime Solutions, a Black-owned company that provides outsourcing services for small businesses as well as some Fortune 500 companies.

It is the brainchild of president and CEO Mark Wilson, who has more than 25 years of success in business information and call center services. He also led and eventually acquired eVerifile, an online contractor screening company.

“Our primary focus is to address the issue of economic mobility, creating opportunities in underresourced communities,” Wilson said.

To achieve that, Wilson set a goal of creating 10,000 jobs across 10 cities — all in communities with a significant Black population. Based in metro Atlanta, he started his mission by using the former J.C. Penney space at Southlake Mall, just outside the city, to open a 115,000 square-foot, state-of-the-art call center.

Chime employs 1,500 people there, an overwhelming number of them Black and most from Clayton County, where the company had been expected to generate about $87 million in sales per year in 2016. The site also creates another 300 indirect jobs and benefits neighboring businesses, too, according to a University of Georgia economist who analyzed Chime’s economic impact for The Atlanta Journal-Constitution.

“Southlake Mall was going to fail,” Omar Hawk, Chime’s vice president of operations in Georgia, said. “Now, the mall is thriving. Chime’s presence has revitalized that area.”

Shelly Wilson is a microbiologist-turned Chime COO as well as Mark Wilson’s wife. The couple started a customer service and outsourcing business, RYLA Teleservices, out of the basement of their home and eventually sold the business in 2010 for a reported $70 million. With Chime, their goal is to bring jobs to Black communities.

“There is so much talent that gets left behind,” Wilson added. “In Clayton County, for instance, there’s no public transportation to speak of, no industry. So our thought was to bring the jobs to the people.”

The economic hardship brought on by the coronavirus pandemic has also had an outsize effect on Black Americans, particularly women. He said a predominant number of Chime workers are single mothers who have been devastated by job losses during the COVID-19 economic crush.

The model is the same in Dallas and Charlotte, North Carolina, where Wilson recently employed 250 workers in an underserved community, with plans for more hires. Next up are Baltimore and Detroit, he said. Five other cities will be added over time, with the goal of 1,000 jobs created per city for those living in underserved communities.

“There is a lot to what we are trying to accomplish,” Wilson said. “We’re doing business as a Black-owned company, creating jobs for Blacks. Using the multiplier effect, meaning for every job you create, another is created. And it is money spent in the community.”

He added that one of the company’s goals is to help “eat away” at systemic income and wealth gaps. According to the Institute for Policy Studies, a progressive think tank, the median Black family, with slightly over $3,500, owns just 2 percent of the wealth of the median white family, with $147,000.

Hawk began working with Wilson as a customer service representative with RYLA after graduating from Morehouse College in 2001. He worked his way up to an executive level, a fact that Hawk said makes their model special for employees.

“The passion of helping people is attractive,” Hawk said. “With Chime, as time grows, you have a chance to grow. They want you to have a career here, not just a job at a call center.”

The plan has worked for Jennifer Blackmon. She was employed at Zaxby’s, the fast-foot chain, when she spotted a Chime employee wearing the company lanyard at the drive-thru.

Blackmon, now a quality manager at the Atlanta-area location, said she has been impressed with an office culture that encourages a family feel, even as they have been working remotely through the pandemic.

“I knocked on Mr. Wilson’s door one day and brought my credit report to him,” she said. “I asked, ‘You think I could buy a house?’ He told me I could, but there were some things I needed to work on.”

From that conversation, Wilson created home-buying and credit repair seminars for his employees.

“I took those classes, worked on those things and here I am, one-and-a half years later, a homeowner,” Blackmon said.

Mason Parker of Charlotte had been out of work six months and searching for a job that would allow him an opportunity to advance. He learned of a job fair that was so “nondescript,” he said, that he almost passed on attending.

“It was in a back room of Dave and Buster’s in Concord Mills Mall,” Parker, 35, said, laughing.

Chime Solutions recruiters piqued his interest though, with its focus on bringing jobs to those in need, he said. “When I learned of their mission of doing for the community, I was sold,” Parker said. “And the fact that it was a Black company resonated with me.”

Parker started out as a call center representative and in 11 months was promoted to service delivery manager. “My job search had been unrewarding,” he said. “But Chime has allowed me upward mobility, which I wanted. And I don’t have to manage who I am on the job the way you have to do, as Blacks, on other jobs. One day I ended a phone conservation saying, ‘That’s dope.’ And no one said anything. That was so refreshing.

“I am allowed to let my personality shine and it’s embraced and appreciated. You don’t get that everywhere and almost nowhere.”

Looking to the future, Wilson, a graduate of Wilberforce University in Ohio, the nation’s oldest private historically Black college, set up a co-op program at his alma mater, the Emerging Leaders Chime Solutions Co-Op Experience. Selected students will work with a leading health care provider in an innovative learning environment.

“The one thing I can say is that everyone is learning,” Michael Beasley, a Wilberforce student who is in the co-op program, said. “Learning how to be more professional, more serious. It’s pretty special that someone who walked on this same campus has committed to helping others who are walking in his footsteps.”

The 16 students in the program this semester earn a salary, and receive a scholarship, academic credits and housing near the campus’ Center for Entrepreneurship. The participants who complete the semester-long co-op are eligible for employment at Chime Solutions after graduation.

“It’s the kind of initiative we’ve been waiting on, but no one had done,” Beasley said. “He (Wilson) is acting. You can tell people what to do and you can show them. This program is showing us, which makes it special.”

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In the latest research report on Credit Repair Services market, researchers and analysts have made optimal use of various multi-disciplinary approaches to arrive at the mentioned conclusion and forecasts. It offers an in-depth analysis of the major opportunities during the forecast years, while simultaneously preparing stakeholders for effectively dealing with the threats & challenges in this business sphere. In addition, the authors have rigorously evaluated the ongoing global crisis of Covid-19 for a stronger realization of the revenue prospects in the upcoming years.

Under COVID-19 Outbreak, how the Credit Repair Services Industry will develop is also analyzed in detail in Chapter 1.7 of the report., In Chapter 2.4, we analyzed industry trends in the context of COVID-19., In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets., In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries., In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Download PDF Sample of Credit Repair Services Market report @ https://www.arcognizance.com/enquiry-sample/1166303

Key players in the global Credit Repair Services market covered in Chapter 4:, Lexington Law, USA Credit Repair, MyCreditGroup, Veracity Credit Consultants, MSI Credit Solutions, CreditRepair.com, Better Credit Service, The Credit People, The Credit Pros, Ovation, TransUnion, Sky Blue Credit Repair

In Chapter 11 and 13.3, on the basis of types, the Credit Repair Services market from 2015 to 2026 is primarily split into:, Collections, Late Payments, Charge Offs, Liens, Bankruptcies, Judgments, Repossessions, Foreclosures, Others

In Chapter 12 and 13.4, on the basis of applications, the Credit Repair Services market from 2015 to 2026 covers:, Private, Enterprise

Brief about Credit Repair Services Market Report with [email protected]https://www.arcognizance.com/report/global-credit-repair-services-market-report-2020-by-key-players-types-applications-countries-market-size-forecast-to-2026-based-on-2020-covid-19-worldwide-spread

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:, North America (Covered in Chapter 6 and 13), United States, Canada, Mexico, Europe (Covered in Chapter 7 and 13), Germany, UK, France, Italy, Spain, Russia, Others, Asia-Pacific (Covered in Chapter 8 and 13), China, Japan, South Korea, Australia, India, Southeast Asia, Others, Middle East and Africa (Covered in Chapter 9 and 13), Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Others, South America (Covered in Chapter 10 and 13), Brazil, Argentina, Columbia, Chile, Others

Years considered for this report:, Historical Years: 2015-2019, Base Year: 2019, Estimated Year: 2020, Forecast Period: 2020-2026

Some Point of Table of Content:

Chapter One: Report Overview

Chapter Two: Global Market Growth Trends

Chapter Three: Value Chain of Credit Repair Services Market

Chapter Four: Players Profiles

Chapter Five: Global Credit Repair Services Market Analysis by Regions

Chapter Six: North America Credit Repair Services Market Analysis by Countries

Chapter Seven: Europe Credit Repair Services Market Analysis by Countries

Chapter Eight: Asia-Pacific Credit Repair Services Market Analysis by Countries

Chapter Nine: Middle East and Africa Credit Repair Services Market Analysis by Countries

Chapter Ten: South America Credit Repair Services Market Analysis by Countries

Chapter Eleven: Global Credit Repair Services Market Segment by Types

Chapter Twelve: Global Credit Repair Services Market Segment by Applications
12.1 Global Credit Repair Services Sales, Revenue and Market Share by Applications (2015-2020)
12.1.1 Global Credit Repair Services Sales and Market Share by Applications (2015-2020)
12.1.2 Global Credit Repair Services Revenue and Market Share by Applications (2015-2020)
12.2 Private Sales, Revenue and Growth Rate (2015-2020)
12.3 Enterprise Sales, Revenue and Growth Rate (2015-2020)

Chapter Thirteen: Credit Repair Services Market Forecast by Regions (2020-2026) continued…

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List of tables
List of Tables and Figures
Table Global Credit Repair Services Market Size Growth Rate by Type (2020-2026)
Figure Global Credit Repair Services Market Share by Type in 2019 & 2026
Figure Collections Features
Figure Late Payments Features
Figure Charge Offs Features
Figure Liens Features
Figure Bankruptcies Features
Figure Judgments Features
Figure Repossessions Features
Figure Foreclosures Features
Figure Others Features
Table Global Credit Repair Services Market Size Growth by Application (2020-2026)
Figure Global Credit Repair Services Market Share by Application in 2019 & 2026
Figure Private Description
Figure Enterprise Description
Figure Global COVID-19 Status Overview
Table Influence of COVID-19 Outbreak on Credit Repair Services Industry Development
Table SWOT Analysis
Figure Porter’s Five Forces Analysis
Figure Global Credit Repair Services Market Size and Growth Rate 2015-2026
Table Industry News
Table Industry Policies
Figure Value Chain Status of Credit Repair Services
Figure Production Process of Credit Repair Services
Figure Manufacturing Cost Structure of Credit Repair Services
Figure Major Company Analysis (by Business Distribution Base, by Product Type)
Table Downstream Major Customer Analysis (by Region)
Table Lexington Law Profile
Table Lexington Law Production, Value, Price, Gross Margin 2015-2020
Table USA Credit Repair Profile
Table USA Credit Repair Production, Value, Price, Gross Margin 2015-2020
Table MyCreditGroup Profile
Table MyCreditGroup Production, Value, Price, Gross Margin 2015-2020
Table Veracity Credit Consultants Profile
Table Veracity Credit Consultants Production, Value, Price, Gross Margin 2015-2020
Table MSI Credit Solutions Profile
Table MSI Credit Solutions Production, Value, Price, Gross Margin 2015-2020
Table CreditRepair.com Profile
Table CreditRepair.com Production, Value, Price, Gross Margin 2015-2020
Table Better Credit Service Profile
Table Better Credit Service Production, Value, Price, Gross Margin 2015-2020
Table The Credit People Profile
Table The Credit People Production, Value, Price, Gross Margin 2015-2020
Table The Credit Pros Profile
Table The Credit Pros Production, Value, Price, Gross Margin 2015-2020
Table Ovation Profile
Table Ovation Production, Value, Price, Gross Margin 2015-2020
Table TransUnion Profile
Table TransUnion Production, Value, Price, Gross Margin 2015-2020
Table Sky Blue Credit Repair Profile
Table Sky Blue Credit Repair Production, Value, Price, Gross Margin 2015-2020
Figure Global Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Global Credit Repair Services Revenue ($) and Growth (2015-2020)
Table Global Credit Repair Services Sales by Regions (2015-2020)
Table Global Credit Repair Services Sales Market Share by Regions (2015-2020)
Table Global Credit Repair Services Revenue ($) by Regions (2015-2020)
Table Global Credit Repair Services Revenue Market Share by Regions (2015-2020)
Table Global Credit Repair Services Revenue Market Share by Regions in 2015
Table Global Credit Repair Services Revenue Market Share by Regions in 2019
Figure North America Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Europe Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Credit Repair Services Sales and Growth Rate (2015-2020)
Figure South America Credit Repair Services Sales and Growth Rate (2015-2020)
Figure North America Credit Repair Services Revenue ($) and Growth (2015-2020)
Table North America Credit Repair Services Sales by Countries (2015-2020)
Table North America Credit Repair Services Sales Market Share by Countries (2015-2020)
Figure North America Credit Repair Services Sales Market Share by Countries in 2015
Figure North America Credit Repair Services Sales Market Share by Countries in 2019
Table North America Credit Repair Services Revenue ($) by Countries (2015-2020)
Table North America Credit Repair Services Revenue Market Share by Countries (2015-2020)
Figure North America Credit Repair Services Revenue Market Share by Countries in 2015
Figure North America Credit Repair Services Revenue Market Share by Countries in 2019
Figure United States Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Canada Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Mexico Credit Repair Services Sales and Growth (2015-2020)
Figure Europe Credit Repair Services Revenue ($) Growth (2015-2020)
Table Europe Credit Repair Services Sales by Countries (2015-2020)
Table Europe Credit Repair Services Sales Market Share by Countries (2015-2020)
Figure Europe Credit Repair Services Sales Market Share by Countries in 2015
Figure Europe Credit Repair Services Sales Market Share by Countries in 2019
Table Europe Credit Repair Services Revenue ($) by Countries (2015-2020)
Table Europe Credit Repair Services Revenue Market Share by Countries (2015-2020)
Figure Europe Credit Repair Services Revenue Market Share by Countries in 2015
Figure Europe Credit Repair Services Revenue Market Share by Countries in 2019
Figure Germany Credit Repair Services Sales and Growth Rate (2015-2020)
Figure UK Credit Repair Services Sales and Growth Rate (2015-2020)
Figure France Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Italy Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Spain Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Russia Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Credit Repair Services Revenue ($) and Growth (2015-2020)
Table Asia-Pacific Credit Repair Services Sales by Countries (2015-2020)
Table Asia-Pacific Credit Repair Services Sales Market Share by Countries (2015-2020)
Figure Asia-Pacific Credit Repair Services Sales Market Share by Countries in 2015
Figure Asia-Pacific Credit Repair Services Sales Market Share by Countries in 2019
Table Asia-Pacific Credit Repair Services Revenue ($) by Countries (2015-2020)
Table Asia-Pacific Credit Repair Services Revenue Market Share by Countries (2015-2020)
Figure Asia-Pacific Credit Repair Services Revenue Market Share by Countries in 2015
Figure Asia-Pacific Credit Repair Services Revenue Market Share by Countries in 2019
Figure China Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Japan Credit Repair Services Sales and Growth Rate (2015-2020)
Figure South Korea Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Australia Credit Repair Services Sales and Growth Rate (2015-2020)
Figure India Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Southeast Asia Credit Repair Services Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Credit Repair Services Revenue ($) and Growth (2015-2020)continued…

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NOTE: Our report does take into account the impact of coronavirus pandemic and dedicates qualitative as well as quantitative sections of information within the report that emphasizes the impact of COVID-19.

As this pandemic is ongoing and leading to dynamic shifts in stocks and businesses worldwide, we take into account the current condition and forecast the market data taking into consideration the micro and macroeconomic factors that will be affected by the pandemic.

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